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Fuel debt training

Fuel Debt Advice in the Community


Fuel debt training


Fuel Debt Advice in the Community

(Full Day In-Depth Course for Advisors)

This course is an ideal introduction for advice workers involved with clients who are in fuel debt or for the more experienced advisor as an update. It covers the main issues, raises awareness and aims to give participants a clearer understanding of the pathways involved in resolving fuel debt.

Course outline

  • What is fuel poverty and fuel debt?
  • Causes of fuel debt.
  • Responsibilities (customer, fuel supplier, landlord)
  • Payment options.
  • Switching Suppliers.
  • Things that go wrong and how to rectify them?
    • Billing errors
    • Meter problems
    • Misuse of energy - how people can waste energy and not understand the implications of their actions
  • Speaking with the supplier and navigating through their processes
  • The complaints procedure.
  • Grants and assistance:
    • Priority Service Register
    • Warm Home Discount Scheme
    • Grants and Trusts
    • Energy Efficiency

Optional examination

This one day course now has a supporting City & Guilds qualification (Level 2 Award in Fuel Debt Advice in the Community).

In order to gain the qualification delegates must successfully complete an open book examination. Please note that whilst the training is free there will be a charge to sit the examination. Further details can be provided during the course for those interested.

Course dates / locations

  • 17 July 2014 – Colwyn Bay
  • 23 September 2014 - Aberystwyth

We also have some capacity to run in-house courses for groups of 8-12 delegates.

Please note that this course is specifically aimed at those that provide advice. Delegates will be asked to complete a short pre course questionnaire outlining they type of advice they provide.

For further details and bookings contact Lynsey Thompson, Training Co-ordinator or telephone 0191 261 5677.


A quote from previous participant:

"I thought the Fuel Debt Advice training was a very instructive course; part of my job role is to provide information on energy efficiency and related subjects including fuel poverty and the course dramatically increased my knowledge of the subject."

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